Questions, answered.

The Protection of Personal Information Act (POPIA) is South Africa's data-protection law. Any organisation that processes personal information must meet its conditions for lawful processing, regardless of size.

POPIA applies to all organisations that process personal information. If you collect customer names, emails, or any personal data, you need to comply. POPIAdesk gives smaller teams a self-service way to do that without a consultant.

Most organisations generate their core compliance documents within an hour using POPIAdesk. Full operational compliance depends on your organisation's complexity, but the live score and gap analysis show you exactly what is left.

No. POPIAdesk is a compliance guidance and document-generation tool based on POPIA. It does not constitute legal advice. For advice specific to your organisation, consult a qualified legal professional.

Every account starts with a free 14-day trial, no credit card required. The trial includes document generation, the readiness assessment and gap analysis, DSR management, and team invites (up to 3 users and 5 documents).

The readiness assessment is a 25-question review across 8 key areas. It produces a gap analysis and personalised recommendations so you can see where you stand before generating any documents.

Yes, on the paid plans. Invite teammates with role-based access: owners manage settings and billing; editors generate documents and handle data subject requests.

We use PayFast, South Africa's leading payment gateway. Pay with credit card, debit card, or EFT.

Yes. Upgrade or downgrade at any time from your billing settings. Changes take effect immediately.

No. All plans are month-to-month, and you can also choose annual billing to save 20%. Cancel anytime.

Subscriptions are non-refundable. You may cancel at any time and your access continues until the end of the current billing period. No partial or prorated refunds are issued for unused time.

Your data is encrypted in transit and protected by encrypted off-site backups, and each organisation's data is tenant-isolated with database row-level security as a hard backstop. POPIAdesk is built for POPIA from the ground up.

Documents and files are stored with an access-controlled object-storage provider in the EU, and backups are encrypted. Contact us if you need specifics for your own compliance record.